Resolve an “ERROR: PuppetX::Puppetlabs::SupportScript::Exec::ExecError” error message in Puppet Enterprise

When running the support script, you get an error message in Puppet Enterprise.

Error message

Creating output archive: /var/tmp/puppet_enterprise_support_50207_devecpvm001047_20221109105040.tar.gz ERROR: PuppetX::Puppetlabs::SupportScript::Exec::ExecError raised when executing diagnostics: exec_or_fail: command failed: tar --create --file - --directory '/var/tmp' 'puppet_enterprise_support_50207_devecpvm001047_20221109105040' | gzip --force -9 > '/var/tmp/puppet_enterprise_support_PUPPET_SERVER_1.tar.gz' with status: 256 /opt/puppetlabs/puppet/cache/lib/puppet_x/puppetlabs/support_script/v3/puppet-enterprise-support.rb:829:in `exec_or_fail' /opt/puppetlabs/puppet/cache/lib/puppet_x/puppetlabs/support_script/v3/puppet-enterprise-support.rb:3215:in `create_output_archive' /opt/puppetlabs/puppet/cache/lib/puppet_x/puppetlabs/support_script/v3/puppet-enterprise-support.rb:3111:in `run' /opt/puppetlabs/puppet/modules/pe_support_script/lib/puppet/face/enterprise/support.rb:192:in `block (3 levels) in <top (required)>' /opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/interface/action.rb+eval[wrapper]:261:in `support' /opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/application/face_base.rb:254:in `main' /opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/application.rb:437:in `run_command' /opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/application.rb:421:in `block in run' /opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/util.rb:745:in `exit_on_fail' /opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/application.rb:421:in `run' /opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/util/command_line.rb:143:in `run' /opt/puppetlabs/puppet/lib/ruby/vendor_ruby/puppet/util/command_line.rb:77:in `execute' /opt/puppetlabs/puppet/bin/puppet:5:in `<main>'

Version and installation information

PE version: All supported

Solution

The server running the support script ran out of disk space while attempting to tar up the files. To resolve the error message, free up disk space and run the support script.