Comply scan completes in an offline (air-gapped) environment with a license error

You successfully complete a scan in Comply. However, you get an error that it didn’t complete successfully that also indicates a license issue.

Error messages and logs

Error: Scan did not complete successfully 'java -Xmx2048M -jar C:/ProgramData/PuppetLabs/comply/Assessor-CLI/Assessor-CLI.jar -q -rp puppet-compliance -rd C:/ProgramData/PuppetLabs/comply/tmp/ -p xccdf_org.cisecurity.benchmarks_profile_Level_1_-_Member_Server -b C:/ProgramData/PuppetLabs/comply/Assessor-CLI/benchmarks/CIS_Microsoft_Windows_Server_2012_R2_Benchmark_v2.5.0-xccdf.xml -D ciscat.license.filepath=C:/ProgramData/PuppetLabs/comply/Assessor-CLI/license/license.xml', ''

The CIS assessor always does a license check. In an offline (air-gapped) environment where the node can’t reach the internet, you get an error that the scan didn’t complete. However, the scan completed successfully.

Version and installation information

Comply version: 2.x
Installation type: Offline (air-gapped)

Solution

As long as the scan completes successfully, no action is necessary. If you can’t successfully complete the scan, please open a ticket with Support.