Resolve an “Error: Execution of Puppet configuration client did not complete” error message when upgrading a compiler in Puppet Enterprise

puppet infra upgrade compiler times out when upgrading a compiler in Puppet Enterprise.

Error messages and logs

You get this error message on the primary server in Puppet Enterprise.

Error: Execution of Puppet configuration client did not complete within [NUMBER] seconds and was terminated. 

Version and installation information

PE version: All supported

Solution

A Puppet run on a compiler took longer than the configured timeout in PE. To resolve the error, increase the value of the runtimeout setting on the compiler by following these steps:

1. Increase the value of the runtimeout setting by running this task:

   puppet task run puppet_conf action=set setting=runtimeout value=2h --nodes <compiler hostname 1>,<compiler hostname 2>,... 

2. Continue to upgrade the compiler in PE.