How do I open a support ticket?

Gareth McGrillan
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Click here to open a support ticket. Click here for the list of phone numbers for Premium, Priority 1, 24 x 7 x 365 support. Fill in as much information as possible to help us diagnose and solve yo...

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2 comments

Date Votes
  • Hema Sathya Vinod Kumar V

    Hi, When logs/command output is placed in the message box, it just shows as plain text. Is there any message format that we need to use for code/log blocks, so that the submission from the user is readable.  

    0
  • Suzie Baunsgard

    Hi,

    The  options to format text within the ticket are limited. Overall, if you are able to attach log files as .tar.gz or .zip (or a plain text file) it is easier for our team to read. It looks like you're working with someone already, so I'll let him know, and he can pass on more information to you if you need it. 

    0

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