Get help for supported modules

As a Puppet Enterprise customer, you are entitled to support for Puppet Enterprise and Puppet supported modules. View a list of all supported modules. 

Version and installation information

PE version: All supported versions
Installation type: Any

Solution

Open a Support ticket if:

• You find a bug in a supported module
• The documentation for a supported module is incorrect
• You need help troubleshooting a supported module in your deployment

Note: Our Support team can only accept tickets related to supported modules.

Open a Forge Modules Jira ticket to make a pull request to fix code or contribute to a supported module. Report issues with other modules by clicking Report issues at the top of the Forge page for the module.

Check for common issues before opening a Support ticket

• Verify that the module is located in the modules directory of the correct environment.
• Verify that expected subdirectories, including files and templates, are located in the modules directory.
• If you're using a Puppetfile to manage modules, verify that all dependencies are included in the file. There is no automatic dependency resolution when using a Puppetfile.

More information

• Modules directory
• Dependency in Puppetfiles

Information to include in module-related tickets

• The exact name and version of the module
• The module installation method: whether the module was installed from the Forge, from a Git repository, or with a Puppetfile
• How the module is used in your Puppet code, including examples of your wrapper modules and/or code
• PE version and architecture
• Specific error messages or log excerpts related to the issue
• The output of puppet modules list