The more information you can provide about the issue, the faster we can research your issue. If you have SaaS or console issues, send us a screenshot. If you see something out of the ordinary in a log file, attach it. Attaching log files (instead of pasting them into replies) makes it easier for our team to read and work with them.
Before sending any information to Puppet, it is your responsibility to ensure that all personally identifiable and sensitive information is either removed or encrypted.
Each file attachment is limited to 50MB.
For files larger than 50MB
Compress log files into .tar.gz or .zip files.
Split files into multiple 50MB files. For example, split a 150MB file named
myfileinto three 50MB files named
mysplitfile.ac, by running
split -b 50m myfile mysplitfile.
Note: You must include the
.(period) at the end of the command.
We also have MFT and SFTP servers for large file uploads. Please let us know if you need to make large file uploads so that we can get credentials set up for you. If you are unable to use these servers, let us know, we can also use Box.