Attaching files to your Puppet Support ticket

The more information you can provide about the issue, the faster we can research your issue. If you have SaaS or console issues, send us a screenshot. If you see something out of the ordinary in a log file, attach it. Attaching log files (instead of pasting them into replies) makes it easier for our team to read and work with them.

Learn more about Puppet Enterprise logs, Comply logs, Remediate logs, and the Continuous Delivery for Puppet Enterprise support bundle.

Before sending any information to Puppet, it is your responsibility to ensure that all personally identifiable and sensitive information is either removed or encrypted.

Each file attachment is limited to 50MB.

For files larger than 50MB

• Compress log files into .tar.gz or .zip files.

• Split files into multiple 50MB files. For example, split a 150MB file named myfile into three 50MB files named mysplitfile.aa, mysplitfile.ab, and mysplitfile.ac, by runningsplit -b 50m myfile mysplitfile.

  Note: You must include the . (period) at the end of the command.

• If you have files over 50MB which can’t be compressed or are inconvenient to split, please ask a Support Engineer for assistance.

• We use Box for uploads larger than 50MB. If you can’t use Box, please let us know.