Attaching files to your support ticket

Before sending any information to Puppet it is your responsibility to ensure all personally identifiable and sensitive information is either removed or encrypted.

If you have console issues, send us a screenshot. If you see something out of the ordinary in a log file, attach it. Attached log files preserve formatting making the ticket easier to read. Read more about Puppet Enterprise logs here.

Each file attachment is limited to 50MB. If you have files larger than 50MB:

• Compress log files into .tar.gz or .zip files.

• Split files into multiple 50MB files. For example, split a 150MB file named myfile into three 50MB files named mysplitfile.aa, mysplitfile.ab, and mysplitfile.ac, by running split -b 50m myfile mysplitfile.

  Note: You must include the . (period) at the end of the command.

• If you have files over 50MB which can't be compressed or are inconvenient to split, please ask a Support Engineer for assistance.

• We use Box for uploads larger than 50MB. If you can't use Box, please let us know.