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How do I use SFTP to upload files to Puppet support?

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Charlie Sharpsteen
  • Updated
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We maintain SFTP servers to provide an upload option for files that are too large to attach to Support tickets and for customers who cannot use third-party file-sharing services. This article descr...

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3 comments

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  • Avatar
    Alex Mesfin

    Hi,

    I am getting this error:

    [root@dccdvtp001 ~]# /opt/puppetlabs/bin/puppet enterprise support --v3 --ticket 37116 --upload --upload-user amesfin
    Error: Could not parse application options: invalid option: --upload

    Alex Mesfin

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    Suzie Baunsgard

    Hi, it looks like you're getting help already, I've let those folks know that you've left a comment here. If we can make improvements to the article based on your experience, we will do it.

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    Charlie Sharpsteen
    • Edited

    Hi Alex,

    The most common explanation for that error is that your PE version is older than the --upload feature. This flag was added to the LTS in 2018.1.8 and to the STS in 2019.0.3.

    Older PE versions will produce the "invalid option" error that you are seeing.

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