Submit puppetlabs-puppet_metrics_dashboard metrics to Support

When helping you troubleshoot a performance issue, Support might ask you to create an archive of metrics collected by the puppet_metrics_dashboard module and submit it with your Support ticket.

Version and installation information

PE version: All supported versions

Solution

To create an archive of metrics and attach them to a Support ticket, follow the steps below.

1. Create an archive of the metrics collected from InfluxDB. Log onto your Grafana host and run the following, changing the -start date and time as appropriate:

   influxd backup -portable -db -start <START DATE AND TIME> puppet_metrics /tmp/puppet_metrics
   tar czvf puppet_metrics_$(date +%F).tar.gz /tmp/puppet_metrics

   Note: A month's worth of metrics should be sufficient in most cases.

   For example:

   influxd backup -portable -db -start 2018-10-01T00:00:00Z puppet_metrics /tmp/puppet_metrics
   tar czvf puppet_metrics_$(date +%F).tar.gz /tmp/puppet_metrics

   The generated archive file name will be similar to puppet_metrics_2018-10-12.tar.gz

2. If the file is less than 50MB, attach the file to your support ticket. If it is larger than 50MB, ask your Support engineer for assistance.

Read more about the puppetlabs-puppet_metrics_dashboard module in our blog and in the knowledge base.