Can't sign in to Puppet Support?

To resolve most problems signing in to the Puppet Support Portal, you need to get in touch with us.

However, you might be able to fix the following issue yourself:

• After signing in, the Portal doesn’t load completely or doesn’t function correctly.

If you can’t sign in due to other issues, please fill out this form so that we can help you.

Within one business day, we’ll send you an email with the subject line “Welcome to Puppet”. The ticket will include a link that you can use to create a username and password and a link to a Support ticket. Please go ahead and close the ticket if you don’t need additional assistance right away. If you don’t receive the email, please check your email filters and spam folder.

The Portal doesn’t load completely or doesn’t function correctly

If you’re able to sign in but the Portal doesn’t load completely or doesn’t function correctly, please empty your browser cache and hard reload.

To make sure that you can use all of the features of the Portal:

• Use a recent version of Chrome, Safari, Firefox, or Edge.
• Make sure that you can accept third-party cookies.
• Enable JavaScript. Without JavaScript enabled, you cannot use any of the drop-down fields on our ticket forms.

Please let us know if this doesn’t resolve the issue.