March Customer Support newsletter – Puppet Support

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Install the new pe_status_check module for preventative maintenance and incident avoidance

Monitor your PE infrastructure and perform preventative maintenance with the pe_status_check module. The module provides a series of system status indicators that give you options for preventive maintenance and incident avoidance. The tool will also help speed up any support ticket investigations for any related incidents.

Documentation on the module includes a complete list of status point indicators and the self-service steps to help get your installation to a healthy state.

Install the pe_status_check module today

What's new: Upgrade to Puppet Enterprise 2021.5 for the latest features

This release has several bug fixes, enhancements, and new features. You now can:

Force certification regeneration when your primary server certs are damaged.
Sync certificate data with improved disk usage.
Receive support for new platforms.

Read the release notes to see what’s new in PE.

The Support Knowledge Base is public and easy to access

The Puppet Support knowledge base is now public. Read helpful KB articles and share them with colleagues without any restrictions. You aren't required to sign in and a customer account is no longer needed.

The knowledge base includes helpful articles such as troubleshooting guides, best practices, and FAQs. They're designed to help you solve your Puppet issues and set you up for success.

Your support experience is important to us

We’ve recently made changes to emails that get sent to you when your Puppet support tickets are closed. In these emails, you’ll find a link that asks you to rate the quality of your support ticket experience. We encourage you to fill out these surveys with your feedback to help us improve your experience.

Log4j Security Vulnerability Updates

The popular open-source logging library Log4j had a rough December 2021 with four critical vulnerabilities. Puppet released a new log4jscanner module. It helps you identify applications with vulnerable log4j JAR files in your infrastructure.

Find and mitigate Log4j vulnerabilities with Puppet Enterprise

Stay up to date on Puppet’s security audit of our own products and the mitigation steps you may need to take.

Puppet’s Response to Log4j Remote Code Execution Vulnerabilities

New knowledge base articles

Curious to see what the latest trends are? Stay up-to-date with the newest articles and help topics.