March Customer Support newsletter

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Be sure to check out our mailing lists to stay on top of the latest security announcements, connect with Puppet Enterprise and Continuous Delivery for Puppet Enterprise users, and learn when new Puppet announcements get sent out.

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Puppet Development Kit (PDK) 2.0.0 now available

PDK 2.0.0 is now available. This release includes support for Puppet 7 and Ruby 2.7, as well as improved Facter compatibility, new commands to generate custom facts and functions, and more. Be sure to upgrade to 2.0.0 before the next Puppet Enterprise release.

Check out the release notes

Supported module support lifecycle updates

All good things must eventually come to an end, and for Puppet 5, that end was in January following the PE LTS release track. See the Puppet Platform lifecycle for more information and the projected EOL dates for current versions. Following the Supported module support lifecycle, we are working on removing Puppet 5 compatibility from our modules. We do offer a three-month transition period, but after that you won’t be able to file module support requests if you’re still running on Puppet 5!

If you haven’t already done so, start your upgrades now and, as always, let us know how we can help you.

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New Knowledge Base articles

Curious to see what the latest trends are? Stay up-to-date with the newest articles and help topics.

• Check and fix the expiry date for your CA certificate in Puppet Enterprise 2018.1 and later

• Timeout error connecting to PuppetDB in the Puppet Enterprise 2019.8.4 console

• Resolve “Unrecoverable error occurred during database initialization” errors in the orchestrator by purging stuck jobs

• Set the pxp-agent log level to trace in Puppet Enterprise 2019.8

• How do I encrypt files that I’m sending to support? If you’re sending encrypted log files and support scripts to us, we’ve updated our public key.

Helpful Support blog posts

Read some of the newest blog posts from our team to stay up-to-date on the latest trends and news.

• Applying the roles and profiles method to compliance code

• Enhance your secrets management strategy with Puppet + HashiCorp Vault

• What’s new in Puppet 7 Platform

• Your lookback at Puppetize Digital 2020