LDAP users not syncing with a "Synchronization ignored as it’s already in progress" message in Puppet Remediate

You’ve configured LDAP, set Periodic Changed Users Sync to ON, and tested authentication. The Users tab only shows your admin user. No other users (who should be synced) are listed. When you click Synchronize all users, you get the following message:

Success! Sync of users finished successfully. Synchronization ignored as it's already in progress.

Version and installation information

Product: Puppet Remediate
Version: 1.2.1 and earlier

Solution

1. In the main Remediate UI, click User admin on the navigation sidebar. The user admin login page is displayed.

2. Log in with the administrator username and password.

3. On the sidebar, click User Federation and select your LDAP server from the list.

4. Under Required Settings ensure that Import Users is set to ON.

5. To sync users, scroll to the bottom of the page and click Synchronize all users. You should get a message similar to the following: Success! Sync of users finished successfully. 0 imported users, 3 updated users