For Support requests for end-of-life (EOL) versions of software, our team replies based on your ticket priority and entitlement SLA, making a best effort to assist you. We use available content to troubleshoot unsupported versions and configurations but will not create new content. We are unable to recreate your EOL environment.
We do not provide follow-the-sun or Priority 1 support for end-of-life (EOL) versions of software. If you open a Priority 1 ticket on an EOL version, we will change it to Priority 2.
Once a version has reached EOL, there is no longer an escalation path for feature improvements, bug fixes, or security patches. Other Puppet teams will not engage on EOL versions of products, so there is no escalation to engineering.
The first course of action for an issue with EOL software is likely to update to the latest product version. We encourage you to contact our community for help and to check documentation on our main docs page and our docs archive for EOL versions of our products.
End-of-life versions of enterprise software
Puppet Enterprise: Learn which versions of Puppet Enterprise are supported, and more about end-of-life dates.
Continuous Delivery for Puppet Enterprise: Version 3.x and earlier are no longer supported.
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