After upgrading Puppet Enterprise, you can’t log in to the PE console, and Puppet runs fail.
Error messages and logs
After upgrading PE, you get this error message in the PE Console:
Something unexpected occurred: An uncaught server error was thrown. Check the log for details.
Failed agent runs get this error:
# puppet agent -t Info: Using environment 'its_unix_production' Info: Retrieving pluginfacts Info: Retrieving plugin Info: Loading facts Error: Could not retrieve catalog from remote server: Error 500 on SERVER: Server Error: Failed when searching for node [NODE NAME] failed due to a Node Manager service error. Please check /var/log/puppetlabs/console-services/console-services.log on the node(s) running the Node Manager service for more details. Warning: Not using cache on failed catalog Error: Could not retrieve catalog; skipping run
Version and installation information
PE version: 2021.3
After upgrading PE, LDAP information, such as your password, didn’t migrate to the current version. To update your LDAP information, follow these steps:
On the primary server as
su pe-postgres -c /opt/puppetlabs/server/bin/psql -s /bin/bash
\c pe-rbac DELETE from external_access_config where config_type = "LDAP";
After the run completes, type
systemctl restart pe-console-services.
Enter your LDAP information in the PE console using our documentation.
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