Delete an incomplete backup in Puppet Application Manager in Puppet Comply

Sometimes in Puppet Application Manager (PAM), when you try to delete a backup, the process gets stuck. When this happens, in the PAM UI, you can see the backup in Snapshots > Full Snapshots (Instance), but the name of the instance is greyed out, and underneath the name of the instance, it says Deleting.

You can delete the backup in the command line.

Version and installation information

Product: Comply
Version: 2.x

Solution

1. To check for the Velero pod name, run:

   kubectl get pods -n velero

   The output is similar to the following:

   NAME                      READY   STATUS    RESTARTS   AGE
   restic-fblp7              1/1     Running   0          5d6h
   velero-6b8fd5f88d-tvv5t   1/1     Running   0          5d6h

2. To delete the backup, run the following on the control plane node:

   kubectl delete backup -n velero-<INSTANCE NAME>

   For example, kubectl delete backup -n velero velero-6b8fd5f88d-tvv5t

If this does not solve the issue, please open a ticket and attach a support bundle to the ticket.