Welcome To Puppet Support
News
- KB#0355 Puppet Enterprise 2019.1.1 is now available
- KB#0181 Puppet Enterprise 2018.1 is our long-term support (LTS) release
- KB#0363 Did you miss the September Customer Support Newsletter? Read it here.
- KB#0360 A few words on ticket priority level and urgency
- KB#0354 Puppet Enterprise 2019.0.4 is now available
- KB#0353 Puppet Enterprise 2018.1.9 is now available
FAQ
- KB#0001 Where can I download the latest Puppet Enterprise master?
- KB#0002 Where can I download the latest Puppet Enterprise agent?
- KB#0004 How do I open a support ticket?
- KB#0005 What are the recommended upgrade paths for Puppet Enterprise?
- KB#0006 How do I update who can submit support requests?
- KB#0349 Can't sign in to Puppet Support?
New to Puppet Enterprise®
- KB#0358 Recommended reading: New to using Puppet Enterprise? Quickly find the best content to start your automation journey.
- KB#0326 Recommended reading: How I became a Puppet Certified Professional from home
- KB#0271 Learn Puppet language basics
- KB#0268 Troubleshooting potential issues in Puppet Enterprise: How to learn more
- KB#0266 Starting a new Puppet Enterprise deployment: Avoid issues and make scaling easier
- KB#0257 Learn how to make your new Puppet Enterprise deployment successful
Performance tuning
- KB#0346 Use tasks to stop a thundering herd in PE 2017.3 and later
- KB#0330 Identify and fix performance issues caused by frequent garbage collection in Puppet Enterprise
- KB#0322 Fix "java.lang.OutOfMemoryError" errors by increasing the Java heap size in Puppet Enterprise 2018.x to 2019.x
- KB#0319 Get optimized performance settings in Puppet Enterprise 2018.1.x or later
- KB#0309 Submit puppetlabs-puppet_metrics_dashboard metrics to Support
- KB#0284 Manage the installation and configuration of metrics dashboards using the puppetlabs-puppet_metrics_dashboard module for Puppet Enterprise 2016.4.x to 2019.1.x
Security and certificates
- KB#0023 Renew expiring Puppet Enterprise certificates for PE 3.x to 2017.3.x
- KB#0337 Check and fix the expiry date for your CA certificate in Puppet Enterprise 2016.1 and later
- KB#0336 Set SSL cipher suites in Puppet Enterprise 2018.1.x and later
- KB#0333 Errors authenticating with your LDAP user account in the Puppet Enterprise console after generating a new self-signed certificate for your directory server
- KB#0306 Add custom HTTP headers to NGINX in Puppet Enterprise 2016.4, 2017.3, 2018.1
- KB#0299 Automate regenerating your monolithic master certificate by using a task in Puppet Enterprise 2018.1.x to 2018.1.7
Agents
- KB#0361 Ensure that fact-based classification and automation work as expected by uploading facts to the master in Puppet Enterprise 2018.1 and later
- KB#0334 Puppet Enterprise agent runs fail on FIPS enabled master
- KB#0332 "Pe_repo" error during Puppet runs after installing Bolt on a Puppet Enterprise master
- KB#0307 After a Red Hat 7 OS update agents are not responding in the console in Puppet Enterprise
- KB#0302 "no implicit conversion from nil to integer" error in Puppet Enterprise 2018.1.x
- KB#0294 Puppet agent runs fail with a "Could not find catalog" error in Puppet Enterprise 2018.1.3
Code Manager and file sync
- KB#0350 Error during code deployment in Puppet Enterprise: “Object is not a committish”
- KB#0310 Recover from a file sync garbage collection exception in Puppet Enterprise
- KB#0298 Deploy code using a task in Puppet Enterprise 2017.3.x and later
- KB#0288 Resolve a "R10K::Error: Git provider 'rugged' is not functional" error in Code Manager after a Puppet Enterprise upgrade
- KB#0267 Code Manager deployments fail with a "Cannot lock" or "Index is locked" error in Puppet Enterprise 2016.x to 2018.1.x
- KB#0239 Resolve SSL errors when connecting to GitHub using the r10k shellgit provider in Puppet Enterprise
Console
- KB#0283 Console LDAP authentication is broken after upgrading to Puppet Enterprise 2018.1 or later
- KB#0256 Puppet Enterprise console Events page displays "Filter by node name:" field incorrectly in Internet Explorer 11
- KB#0064 Troubleshooting missing environments in the node classifier for Puppet Enterprise 2016.x to 2017.2.x
- KB#0065 Change the time zone for reports in the console for Puppet Enterprise 2016.4.x to 2017.2.x
- KB#0066 Puppet Server “Error Reported” and Orchestrator Service “Unreachable” in the console in Puppet Enterprise 2017.2.x to 2019.x
- KB#0067 Decommissioned nodes causing orchestration job failure in the console in Puppet Enterprise 2017.2.1
Database
- KB#0323 Change the PuppetDB port in Puppet Enterprise 2018.1.x and 2019.0.x
- KB#0314 Recommended reading: Getting to know the Puppet Query Language (PQL)
- KB#0287 Check database table sizes in Puppet Enterprise
- KB#0277 PostgreSQL logs filling up in Puppet Enterprise 2018.1.0
- KB#0270 Error while provisioning a high availability replica: 'sync_peers' index 0 entry 'port' expects an Integer value, got String; in Puppet Enterprise 2016.5.x to 2017.3.x
- KB#0254 REST API call to PuppetDB with PowerShell "Invoke-RestMethod" command returns a "The underlying connection was closed" error in Puppet Enterprise
Installing and upgrading
- KB#0102 Expired GPG Key causes node installation to fail in Puppet Enterprise 2016.2 and earlier
- KB#0362 Use a task to stay up to date with Puppet Enterprise z releases for PE 2017.3 and later
- KB#0345 Upgrade Puppet Enterprise with high availability enabled and no agent downtime
- KB#0344 Installing the Windows agent with PowerShell fails with the error "Could not create SSL/TLS secure channel" in Puppet Enterprise 2018.1.x to 2019.0.3
- KB#0329 After installing or upgrading to PE 2019.0.2 with Continuous Delivery for PE impact analysis enabled, pe-puppetserver fails to start
- KB#0321 Prevent the puppetlabs-puppet_agent module from overwriting puppet.conf settings during Windows agent upgrades in Puppet Enterprise
Master
- KB#0359 Troubleshooting Hiera keys using “puppet lookup –explain” in Puppet Enterprise
- KB#0327 Get Puppet Enterprise license information using the API
- KB#0315 Resolve a Puppet run overriding a new license.key file with an old license.key file in Puppet Enterprise
- KB#0300 Get a JRuby thread dump on Puppet Enterprise 2018.1.x
- KB#0263 Change the hostname of a monolithic master in Puppet Enterprise 2017.3.x to 2019.0.x
- KB#0217 Puppet communication protocol (PCP) broker service disabled on the compile masters in high availability deployments in Puppet Enterprise 2017.3.x
MCollective
- KB#0340 Set SSL ciphers for the Active MQ broker in Puppet Enterprise 2018.1
- KB#0244 Improve MCollective stability by removing unneeded logrotate configuration in Puppet Enterprise
- KB#0243 Tune ActiveMQ logging for large node populations in Puppet Enterprise
- KB#0222 Disable the scheduled "refresh-mcollective-metadata" task on agent nodes in Puppet Enterprise
- KB#0159 Change the MCollective password in Puppet Enterprise 2015.x to 2017.2.x
- KB#0160 Tune ActiveMQ timeouts to improve MCollective connection reliability in Puppet Enterprise 3.7.2 to 2016.4.5 and 2016.5.x to 2017.2.1
Language and modules
- KB#0183 Write and test Puppet code and modules with the Puppet Development Kit (PDK)
- KB#0168 Getting help for supported modules
- KB#0317 Clean or purge nodes in Puppet Enterprise 2017.3 to 2019.0 using a task
- KB#0318 Avoiding problems with symlinks in file resources in Puppet Enterprise
- KB#0303 Recommended reading: Introducing the new device manager module for agentless automation
- KB#0281 "Evaluation Error: Error while evaluating a Function Call, Cannot allocate memory" when executing external Ruby commands in Puppet Enterprise 2018.1.0 and later
Continuous Delivery for Puppet Enterprise
Puppet Discovery™
Puppet Pipelines™
- KB#0347 Puppet Pipelines End of Life notice
- KB#0264 Sudo and root permissions agent errors in Pipelines for Applications
- KB#0262 Keep the agent up to date, check its status, and gather troubleshooting information in Pipelines for Applications
- KB#0255 Change the runtime user for the agent in Pipelines for Applications before installation
- KB#0253 Add submodules to build application projects in Pipelines for Applications
- KB#0252 Previously working build fails with a "Repository not found" error in Pipelines for Applications