News
- Puppet Enterprise 2021.3.0 and 2019.8.8 are now available
- Puppet Enterprise 2019.8 is our long term support release
- Removing harmful terminology from our products
- Download FIPS-enabled Puppet Enterprise
- Puppet Plug-in 3.x for vRealize Automation end of life and considerations for VMware’s 8.x implementation going forward
- July Customer Support newsletter
FAQ
- Download the latest primary server and agent packages for Puppet Enterprise
- How do I open a support ticket?
- How do I update who can submit support requests?
- Best effort support for End of Life products
- Repair Puppet Enterprise or Bolt by reinstalling packages
- View your organization's Support tickets
New to Puppet Enterprise®
- Puppet Enterprise Guide: Learn how to get up and running with PE
- Puppet Practice Labs: Free, browser-based, hands-on learning
- Recommended reading: New to using Puppet Enterprise? Quickly find the best content to start your automation journey.
- Recommended reading: How I became a Puppet Certified Professional from home
- Learn Puppet language basics
- Troubleshooting potential issues in Puppet Enterprise: How to learn more
Performance tuning
- Diagnose performance issues and tune your Puppet Enterprise VM in VMware vSphere Hypervisor (ESXi)
- Use the Puppet Profile Parser to graph and investigate Puppet Server performance in Puppet Enterprise 2018.1 to 2019.2
- Use tasks to stop a thundering herd in Puppet Enterprise 2017.3 and later
- Identify and fix performance issues caused by frequent garbage collection in Puppet Enterprise
- Fix "java.lang.OutOfMemoryError" errors by increasing the Java heap size in Puppet Enterprise 2018.1 to 2019.8
- Get optimized performance settings in Puppet Enterprise 2018.1 and later
Security and certificates
- How certificates work in Puppet
- A security scanner flagged Puppet Enterprise ports as vulnerable because of a lack of HSTS headers
- Tasks and plans shipped in Puppet Enterprise
- Tech Talk: Configuring Puppet's policy-based autosigning
- "nested asn1 error" when running “puppet cert clean” in Puppet Enterprise 2019.1 and later
- Check and fix the expiry date for your CA certificate in Puppet Enterprise 2018.1 and later
Agents
- Linux agent is unresponsive when started in Puppet Enterprise
- Fix a “Does the directory exist?” error in Puppet Enterprise
- Puppet runs fail with a "WARNING: MSG:UnableToDownload" on Windows 2016 and earlier when using Chocolately
- Ensure that fact-based classification and automation work as expected by uploading facts to the primary server in Puppet Enterprise 2018.1 and later
- Agent runs fail on a FIPS enabled master in Puppet Enterprise 2018.1 to 2019.1
- "Pe_repo" error during Puppet runs after installing Bolt on a primary server in Puppet Enterprise
Code Manager and file sync
- SSH errors when deploying code from GitLab with Code Manager in Puppet Enterprise or Continuous Delivery for PE
- Fix a file sync storage crash for ca-data.git after adding certificates in Puppet Enterprise 2018.1 and 2019.0 and later
- Tech talk: Serving files with Puppet
- Code deployments fail when Git repository paths change type but keep the same path in Puppet Enterprise
- Fix an "object not found - no match for id" error in Code Manager in Puppet Enterprise 2018.1 and later
- Error during code deployment in Puppet Enterprise: “Object is not a committish”
Console
- Troubleshoot SAML issues in Puppet Enterprise 2021.0 and later
- Using the Puppet Enterprise console to work with classes and configuration in Puppet Enterprise 2019.8.0
- Console password reset for Puppet Enterprise 2019.0.0 and 2019.0.1
- Filter facts with names containing symbols in Puppet Enterprise
- Puppet Server "Error Reported" and Orchestrator Service "Unreachable" in the console in Puppet Enterprise 2017.2 and later : Directory corrupted when restoring
- Use tasks to make API calls in the console in Puppet Enterprise 2017.3 and later
Database
- "Address already in use" error when starting PuppetDB service
- Use tasks to run PuppetDB and PostgreSQL commands in the console in Puppet Enterprise 2018.1 and later
- Removing nodes: Understanding "puppet node purge", "node-ttl", and "node-purge-ttl" in Puppet Enterprise 2019.4 and later
- After upgrading to Puppet Enterprise 2019.8.3 or 2019.8.4, PuppetDB restarts after agent logs “facts_blacklist is deprecated” or “cert_whitelist_path is deprecated” errors
- Timeout error connecting to PuppetDB in the Puppet Enterprise 2019.8.4 console
- Compilers converted to run PuppetDB relying on high-latency connections experience slowdowns in Puppet Enterprise 2019.8
Installing and upgrading
- Upgrading to Puppet Enterprise 2019.8: Free resources, webinars, and workshops
- Expired GPG Key causes node installation to fail in Puppet Enterprise 2016.4.0 to 2019.8.4
- "The exec task does not exist" error in Puppet Spoke on ServiceNow
- Clean up /opt/puppetlabs after upgrading Puppet Enterprise
- Load balancing for multi-region installations with no a global DNS proximity-based service address in Puppet Enterprise
- Backup and restore migration from Puppet Enterprise 2018.1 to 2019.8 for standard and large installations with or without disaster recovery
Primary server (formerly master)
- Increase the log level of a service component, file sync, in Puppet Enterprise
- Set the pxp-agent log level to trace in Puppet Enterprise 2019.8
- Resolve "Unrecoverable error occurred during database initialization" errors in the orchestrator by purging stuck jobs
- Check the status of ports used by Puppet Enterprise using a task
- Use tasks to run Puppet commands from the console in Puppet Enterprise
- Architecture terminology changes in Puppet Enterprise 2019.2
Language and modules
- Write and test Puppet code and modules with Puppet Development Kit (PDK)
- Get help for supported modules
- PowerShell DSC: The next generation
- Stay up to date on supported module news from our Infrastructure and Automation Content team
- If you're using the puppetlabs-puppetdb_gc module, update it to version 1.1.0
- Fix an “ERROR -> Unable to connect to https://forgeapi.puppetlabs.com” when authenticating with the Forge in Puppet Enterprise
Continuous Delivery for Puppet Enterprise
- Update the pe-r10k package in Puppet Enterprise 2019.8.7 and 2021.2 if you are using Continuous Delivery for PE impact analysis
- “Error from server (Invalid): error when applying patch” after upgrading Continuous Delivery for Puppet Enterprise
- Continuous Delivery for Puppet Enterprise 3.x End of Life notice
- Forward traffic from a non-default port to the platform admin console in Continuous Delivery for Puppet Enterprise 4.2.3
- Change the log level in Continuous Delivery for Puppet Enterprise 3.2.0 and later 3.x
Bolt
Puppet Comply™
Relay by Puppet™
Puppet Remediate™
- Get support for Puppet Remediate
- Remediate may fail to start in offline mode
- Windows nodes “Inaccessible” and discovery fails in Remediate
- LDAP users not syncing with a "Synchronization ignored as it’s already in progress" message in Puppet Remediate
- "Network response was not okay" error when uploading a module in Puppet Remediate 1.0.1
- Unresponsive UI after uploading a module with many tasks in Puppet Remediate 1.0.1
MCollective
- Set SSL ciphers for the Active MQ broker in Puppet Enterprise 2018.1
- Improve MCollective stability by removing unneeded logrotate configuration in Puppet Enterprise
- Tune ActiveMQ logging for large node populations in Puppet Enterprise
- Disable the scheduled "refresh-mcollective-metadata" task on agent nodes in Puppet Enterprise
- Change the MCollective password in Puppet Enterprise 2015.2 to 2017.2
- Tune ActiveMQ timeouts to improve MCollective connection reliability in Puppet Enterprise 3.7.2 to 2016.4.5 and 2016.5 to 2017.2.1