Getting help
- Open a ticket with Puppet Support
- How do I update who can submit support requests?
- “Licenses do not match” error when uploading a Continuous Delivery for Puppet Enterprise or Comply license
- Download older versions of Puppet Application Manager
- Get licenses for Puppet software
- Task jobs that are scheduled without defined timeouts fail to run in Puppet Enterprise 2023.0
- Supported Puppet software
- Resolve an “ERROR: PuppetX::Puppetlabs::SupportScript::Exec::ExecError” error message in Puppet Enterprise
- Give your colleagues access to Puppet Support tickets via email (CC) or the Support Portal
- Older Support Knowledge Base articles are now in an archive
- Recommended viewing: Puppet support knowledge playlist on YouTube
- Support for end-of-life software
- Puppet Practice Labs: Free, browser-based, hands-on learning
- View your organization's Support tickets
- Older versions of Puppet documentation and Support Knowledge Base articles
- Choose the information that is collected by the support script in Puppet Enterprise
- A few words on ticket priority level and urgency
- Can't sign in to Puppet Support?
- Get help with Puppet Enterprise license issues
- Upload large files to Puppet Support
- Obfuscate hostnames and IP addresses in support script output using SOScleaner
- Get information for console and Puppet Application Manager issues by capturing HTTP archive format (HAR) files for Puppet Enterprise, Continuous Delivery for PE, and Comply
- Attach files to your Puppet Support ticket
- Puppet Health Check and Puppet Code Review are now available as a bundle
- How do I encrypt files that I'm sending to Support?
- Get troubleshooting information by running the support script in Puppet Enterprise
- Get help from Puppet and the Puppet community
- Get Puppet training