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  1. Puppet Support
  2. Working with Puppet
  3. Getting help

Getting help

  • Open a ticket with Puppet Support
  • How do I update who can submit support requests?
  • “Licenses do not match” error when uploading a Continuous Delivery for Puppet Enterprise or Comply license
  • Download older versions of Puppet Application Manager
  • Get licenses for Puppet software
  • Task jobs that are scheduled without defined timeouts fail to run in Puppet Enterprise 2023.0
  • Supported Puppet software
  • Resolve an “ERROR: PuppetX::Puppetlabs::SupportScript::Exec::ExecError” error message in Puppet Enterprise
  • Give your colleagues access to Puppet Support tickets via email (CC) or the Support Portal
  • Older Support Knowledge Base articles are now in an archive
  • Recommended viewing: Puppet support knowledge playlist on YouTube
  • Support for end-of-life software
  • Puppet Practice Labs: Free, browser-based, hands-on learning
  • View your organization's Support tickets
  • Older versions of Puppet documentation and Support Knowledge Base articles
  • Choose the information that is collected by the support script in Puppet Enterprise
  • A few words on ticket priority level and urgency
  • Can't sign in to Puppet Support?
  • Get help with Puppet Enterprise license issues
  • Upload large files to Puppet Support
  • Obfuscate hostnames and IP addresses in support script output using SOScleaner
  • Get information for console and Puppet Application Manager issues by capturing HTTP archive format (HAR) files for Puppet Enterprise, Continuous Delivery for PE, and Comply
  • Attach files to your Puppet Support ticket
  • Puppet Health Check and Puppet Code Review are now available as a bundle
  • How do I encrypt files that I'm sending to Support?
  • Get troubleshooting information by running the support script in Puppet Enterprise
  • Get help from Puppet and the Puppet community
  • Get Puppet training
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