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Welcome to Puppet Support

Upcoming holiday - August 9th - Singapore - National Day

In observance of National Day, Puppet's Support offices in Singapore will be closed on August 9th. We will have Support available for Priority 1 per your support entitlement, however, Priority 2, 3, and 4 responses may occur the next business day.

Update the pe-r10k package in Puppet Enterprise 2019.8.7 and 2021.2 if you are using Continuous Delivery for PE impact analysis

A change we made in Puppet Enterprise 2019.8.7 and PE 2021.2 causes issues for customers using Continuous Delivery for PE impact analysis. If you're using these versions of PE, you must update the pe-r10k package to continue to use impact analysis. Learn more

Remote support service beta for Puppet Enterprise customers

The Puppet Enterprise Support team is opening an exciting Beta to help us remove some obstacles our customers have reported when engaging the Support Team for incident resolution. Learn how to get involved.

The Puppet Enterprise Support team is opening an exciting Beta to help us remove some obstacles our customers have reported when engaging the Support Team for incident resolution. Learn how to get involved.

Puppet Enterprise 2021.2.0 and 2019.8.7 are now available

If you're logged in to the Support Portal, you can download Puppet Enterprise 2021.2.0 using the following links. You can download PE 2019.8.7, our latest long term release, from the previous releases page.

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