KB#0066 Puppet Server “Error Reported” and Orchestrator Service “Unreachable” in the console in Puppet Enterprise 2017.2.x to 2019.x

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3 comments

  • Avatar
    Jensen Ellard

    My ports are open! I encountered this after doing backup/restore to a new master host. Everything appeared working except Orchestrator unreachable like picture above. The following fixed it for me. The error in my /var/log/puppetlabs/orchestration-services/orchestration-services.log were very similar (if not identical) to the gist link below. 

    • Stop pe-orchestration-services
    • Stop pxp-agent
    • rm /etc/puppetlabs/orchestration-services/ssl/*
    • Start pe-orchestration-services
    • Start pxp-agent
    puppet resource service pe-orchestration-services ensure=stopped

    puppet resource service pxp-agent ensure=stopped

    rm /etc/puppetlabs/orchestration-services/ssl/*

    # Run Puppet to regenerate

    puppet agent -t --verbose

    puppet resource service pe-orchestration-services ensure=running

    puppet resource service pxp-agent ensure=running

     

    I actually got an error when doing this but I think it was just related to puppet having to regenerate the orchestrator's certs. After restarting those 2 services everything was working. I was chasing this issue forever.

    Thanks Jesse Reynolds! This was the only link I found that resolved it:

    https://gist.github.com/jessereynolds/5082b82216989d9e0bba7c1ca1828963

     

  • Avatar
    Suzie Baunsgard

    Hi Jensen, I'm the writer that works with the team here, I'm going to work with someone to either get this incorporated into the article, or get a new article up to help other people who run into this. Thanks so much for your comment!

  • Avatar
    Suzie Baunsgard

    Jensen, can you let me know your version of PE and OS? That'll help the engineer working with me get a handle on it. If you feel like that might be too much info in a comment, let me know that as well, and I can contact you via other methods. 

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