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Puppet Server "Error Reported" and Orchestrator Service "Unreachable" in the console in Puppet Enterprise 2017.2 to 2019.x: Port 8143 blocked

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Adrian Parreiras Horta
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In Puppet Enterprise versions before PE 2017.2, port 8143 is used for communication between workstation clients and the master. In PE 2017.2 and later, port 8143 is used to accept connections to PC...

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    Jensen Ellard

    My ports are open! I encountered this after doing backup/restore to a new master host. Everything appeared working except Orchestrator unreachable like picture above. The following fixed it for me. The error in my /var/log/puppetlabs/orchestration-services/orchestration-services.log were very similar (if not identical) to the gist link below. 

    • Stop pe-orchestration-services
    • Stop pxp-agent
    • rm /etc/puppetlabs/orchestration-services/ssl/*
    • Start pe-orchestration-services
    • Start pxp-agent
    puppet resource service pe-orchestration-services ensure=stopped

    puppet resource service pxp-agent ensure=stopped

    rm /etc/puppetlabs/orchestration-services/ssl/*

    # Run Puppet to regenerate

    puppet agent -t --verbose

    puppet resource service pe-orchestration-services ensure=running

    puppet resource service pxp-agent ensure=running

     

    I actually got an error when doing this but I think it was just related to puppet having to regenerate the orchestrator's certs. After restarting those 2 services everything was working. I was chasing this issue forever.

    Thanks Jesse Reynolds! This was the only link I found that resolved it:

    https://gist.github.com/jessereynolds/5082b82216989d9e0bba7c1ca1828963

     

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    Suzie Baunsgard
    • Edited

    Hi Jensen, I'm the writer that works with the team here, I'm going to work with someone to either get this incorporated into the article, or get a new article up to help other people who run into this. Thanks so much for your comment!

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    Suzie Baunsgard

    Jensen, can you let me know your version of PE and OS? That'll help the engineer working with me get a handle on it. If you feel like that might be too much info in a comment, let me know that as well, and I can contact you via other methods. 

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