If you’re getting errors or having issues in the console, including loading or SAML integration issues, capture a HAR (HTTP Archive format) file to gather debugging information. HAR is a JSON-based file format used by HTTP-based session tools which captures network requests, responses, timing, and headers. If you need help troubleshooting the issue, open a Support ticket and attach the HAR file. Note: Each file attachment is limited to 50MB. If the file is over 50MB, compress it as
.zip file before attaching it.
Version and installation information
PE version: 3.0 to 2021.1 (all versions of PE with a console)
Supported browsers: Firefox, Chrome, Edge, Safari
OS: MacOS, Windows, Linux
Installation type: Any
Caution: The payload information in HAR files might include sensitive information since it includes:
- Content of pages you download while recording HAR files.
- Cookies allowing access to your accounts.
- Information submitted when recording HAR files, including personal details, passwords, and credit card numbers.
To capture a HAR file:
Log into the console.
Open your supported browser’s developer tools.
Command + Option + IFor Windows or Linux:
Ctrl + Shift + I
Select the Network tab.
If you’re using Safari, check the Preserve Log box.
Reproduce the issue or reload the page.
Right click on the Network panel to open the context menu. To capture a HAR File:
In Firefox, Chrome, or Edge
Select Copy, and then select Copy All as HAR or Save All as HAR with Content.
Copy All as HAR
This is a smaller file containing metadata and no payload information that’s sent to your clipboard. This option captures timing information and is helpful for troubleshooting most console issues.
Save All as HAR with Content
This is a larger file with payload information. Open the file and remove any sensitive information before sending it to us.
Select Export HAR
For more about working with HAR files, read HAR Adopters.