Get information for console and Puppet Application Manager issues by capturing HTTP archive format (HAR) files for Puppet Enterprise, Continuous Delivery for PE, and Comply

When you have SAML integration issues, page loading issues, or page loading errors in the Puppet Enterprise (PE) console or Puppet Application Manager (PAM), capture a HAR (HTTP Archive format) file to get debugging information.

Version and installation information

PE, Comply, Continuous Delivery for Puppet Enterprise: All supported versions
Supported browsers: Firefox, Chrome, Edge, Safari
OS: MacOS, Windows, Linux
Installation type: All supported

Solution

HAR is a JSON-based file format used by HTTP-based session tools which captures network requests, responses, timing, and headers. Use the following steps to capture a HAR file.

Browsers are updated frequently, so you might need to adjust the steps provided here. If you have difficulty, please leave a comment and we’ll work on updating the article.

Caution: The payload information in HAR files might include sensitive information since it includes:

• Content of pages you download while recording HAR files
• Cookies allowing access to your accounts
• Information submitted when recording HAR files, including personal details, passwords, and credit card numbers

To capture a HAR file:

1. Log into the console or PAM.

2. Open your browser’s developer tools.

   For MacOS: Command + Option + I For Windows or Linux: Ctrl + Shift + I

3. Select the Network tab. For Chrome, Safari and Edge, In the navigation bar below the Network tab, check the Preserve Log box.

4. Reproduce the issue or reload the page.

5. The options for HAR payload vary based on the browser you’re using. Choosing with content exports a larger file with payload information. Choosing any other option exports a smaller file containing metadata and no payload information to your clipboard. This file captures timing information and is helpful for troubleshooting most console issues. Make sure to open the file and remove any sensitive information before sending it to us.

   • Firefox

     You can either click on the gear and select Copy All as HAR or Save All as HAR or right click on the list of requests and select Save All as HAR.

     

   • Chrome

     In the navigation bar below the Network tab, click the down arrow to export a HAR file.

     

   • Edge

     In the navigation bar below the Network tab, click the down arrow to export a HAR file.

     

   • Safari

     In the list of requests, right click Export HAR or in the navigation bar at the top, click Export.

     

6. If you need help troubleshooting the issue after capturing a HAR file, open a Support ticket and attach the HAR file. Each file attachment is limited to 50MB. You can either compress files over 50MB as .tar.gz or .zip file before attaching it, or you can use the steps in our upload large files article.

   For more about working with HAR files, read HAR Adopters.