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  1. Puppet Support
  2. FAQ

FAQ

  • Download the latest primary server packages for Puppet Enterprise
  • Download the latest agent packages for Puppet Enterprise
  • How do I open a support ticket?
  • How do I update who can submit support requests?
  • View your organization's Support tickets
  • Prior versions of Puppet Enterprise documentation
  • Request a new feature or enhancement
  • How do I choose what information is collected by the support script in Puppet Enterprise?
  • Can't sign in to Puppet Support?
  • Getting help with Puppet Enterprise license issues
  • Use SFTP to upload files to Puppet Support
  • Recommended upgrade paths for Puppet Enterprise
  • Attaching files to your support ticket
  • Change the log level for PE services in Puppet Enterprise 2016.1 and later
  • Enable garbage collection logging for services in Puppet Enterprise 3.8. to 2017.1
  • Run the support script for Puppet Enterprise 2016.2 to 2019.8
  • How do I capture and decrypt SSL traffic between primary server (master) and agent nodes?
  • Where can I download Puppet Enterprise?
  • Join and get help from the Puppet community
  • Provide feedback or content for the Support Portal
  • How do I run the support script for Puppet Enterprise 2015.2 to 2016.1 or 3.2 to 3.8.1?
  • Join Puppet Test Pilots
Puppet Support